Billing, Pro Access Period and Refunds

This article explains the difference between the plans, the payment flow, what happens when your Pro period ends, reminders, cancelling now and the refund rules. Prices are shown only on the pricing page and at checkout; this text contains no amounts.

Plans

Free: no payment details, no time limit.

• Profile and talent pool: turn it on and employers find you.
• A match score and its reasoning (matched and missing skills) for every job.
• The details and fit analysis of the 2 jobs the system picks from your match ranking are open; the jobs at the very top of the ranking are part of Pro. For those two a job-specific CV and cover letter are prepared on screen and you can apply from here; download is on Pro. The details and applications of jobs with a prepared Ready Application are also open while that Ready Application is valid. The details and applications of all other jobs are on Pro.
• Ready Applications: turn them on and get 1 prepared application each morning; a job-specific CV and cover letter are prepared for a job above your threshold.
• Job Analysis: 3 times a day; you see the score, the matched skills and the most important gap, and the full result is on Pro.
• Application tracking, messaging with employers and Career Path.
• Your existing CVs stay viewable and editable.
• Creating a new CV and PDF and Word download are not part of the free plan.

Pro: a term of 1 month or 3 months. If you approved automatic renewal at checkout, it renews for the same amount at the end of the period; if you did not, it ends by itself at the end of the period.

• Details and applications for all jobs.
• Ready Applications: a job-specific CV and cover letter draft waits for the jobs that fit you best; you send it. Up to 3 cards open every morning; the first arrives ready, the rest are prepared when you tap them.
• CV Studio: unlimited CVs, templates, PDF and Word download without a watermark.
• Job Analysis: paste the text of a posting you found elsewhere and see your fit score and all of your gaps.
• Job-fit analysis and gap analysis.
• AI writing tools (summary, experience bullets, skill suggestions; nothing is written until you approve) and a cover letter written for the job.

Employer (Partner) plans are outside the scope of this article.

Payment

Payment is collected by credit or debit card through the payment institution PayTR. Cvisioner never sees or stores your card number or security code. The card is linked to your account through a token generated by PayTR. If you approved automatic renewal, the saved card is used for the renewal at the end of the period; if you did not, a stored card is never charged on its own.

A payment you make in the browser is verified with 3D Secure.

When you add a card, a verification charge of 1.00 TRY is made and refunded in the same transaction.

End of the period and reminders

If you approved automatic renewal, Pro renews for the same amount when the period you chose (1 month or 3 months) ends, and we email you the date and the amount 3 days before. If you did not, it ends on its own at the end of the period and your card is not charged. The renewal or end date is shown under Settings → Billing → Plan.

We remind you by email 7 days before, 1 day before and on the day it ends. You can turn the end reminder off in your notification preferences.

When the period ends, your account drops to the free tier: Pro features close; your profile, CVs and matches are not deleted.

Buy again whenever you want. If you buy before the period ends, the new period is added on top of your remaining days, so none are lost; if you buy after it ends, you pick up where you left off.

Cancel now

If automatic renewal is on, you stop it with one tap under Settings → Billing → Plan: Pro stays open until the end of the period, then drops to the free tier. If automatic renewal is off, Pro ends by itself at the end of the period and you do not need to do anything. If you want to leave before the period ends there is a single option:

• Cancel now: Pro access ends immediately; the remaining part of the paid period is not refunded. This option works only with your explicit choice and confirmation of the on-screen warning.

Channels: Settings → Billing → Plan, or support@cvisioner.com. After cancelling, your profile, CVs and matches are not deleted; you continue on the free tier.

To switch between the 1 month and 3 month plans, pick the plan you want the next time you buy; if you buy before the current period ends, the new period is added on top of your remaining days.

Right of withdrawal

Pro features are a service performed instantaneously in an electronic environment, activated on your account the moment payment completes. By ticking the confirmation checkbox on the payment page you confirm that you have read the Preliminary Information Form and the Distance Sales Agreement and, because you requested immediate performance, that the 14 day right of withdrawal cannot be used. If you approved automatic renewal, access renews for the same amount at the end of the period and you can stop renewal at any time; if you did not, it ends on its own at the end of the period. In either case you can end access right away at any time.

Refunds

As a rule no refund is made. Exceptions:

• Duplicate charge: more than one charge for the same period; the excess is refunded within 15 days of notification.
• Card verification charge: 1.00 TRY is refunded automatically in the same transaction; contact us if it does not appear.
• Technical failure: Pro features not delivered at all for 48 consecutive hours because of an error on our side.

To request a refund, write to support@cvisioner.com.

Coupons

The coupon field appears at checkout only when a coupon is defined. One coupon is used per payment.

Invoices

An invoice is issued for every charge using the name or company title, address and, where applicable, the Turkish ID or tax number you entered under Settings → Billing → Invoice details. You can view your invoices on the same screen.